Agora.community

Agora Community

Privacy Policy

Last update: 2023-10-23

This policy describes how Agora VFX Inc. ('we' or “Agora”) collects, processes, uses and shares personal information and personal data about members of the Agora Community ('the Agora Community' or “the Website”). The use of the second person ('you', 'your', 'yours') refers to a member of the Agora Community.

In this policy, the term personal data or personal information refers to information about an identifiable individual.

1. Summary

Data Collection: Agora collects user data including, but not limited to account details, user activity, and analytics metrics.
Purpose of Data Use: Data is used for user identification, responding to requests, operating the community, processing payments via third parties like Stripe & Paypal, and improving the platform through analytics.
Data Storage & Security: Your personal information is stored electronically and safeguarded with robust security measures to protect against unauthorized access.
Security Measures: Agora employs security protocols to protect data, complies with payment card industry standards, and controls access through a role and permission management system.
User Rights: Users have the right to access, correct, or delete their data. They can also object to data processing and have the option to withdraw or modify consent.

2. What data do we collect?

2.1. Data collected through the Agora

We collect the following data about customers using the Agora Community.

DATA CATEGORY

Name;
Email address;
Username;
Address (only if using payment and paying in CAD);
Last IP;
Timezone (returned by the browser);
LinkedIn is connected using this provider;

PURPOSE OF USE

User identification and authentication.

The content of communications transmitted by users

User Content

Operate the Agora Community.

Payment Card information

We use payment card information to process payments through a third-party provider (Stripe & Paypal).

Analytics data which may include:

The operating system of your device;
The language of your device;
The IP address from which your device accesses the Agora Community;
Browsing and clickthrough data such as the number of connections to the Agora Community, the duration of a session, the date of connections to the Agora Community, the functions used;
The web page from which you accessed the Agora Community;

We use analytics data to improve the Agora Community, for example, by determining which features are used more often or what type of content is preferred by the Agora Community members. We do not use analytics data to monitor individual members of the Agora Community. We may use analytics data to prevent misuse of the Agora Community, to identify problems or bugs with the Agora Community, and to determine what features need to be improved.

2.2. Data from analysis tools

When you access the website, we collect certain data from analysis tools such as Google Analytics. This data is transmitted to us in aggregate form and does not enable us to build individual profiles. You can deactivate Google Analytics on your browser with an add-on available at this address: https://tools.google.com/dlpage/gaoptout. For more information on the processing of personal data by Google Analytics, please consult the Google policies at https://policies.google.com/technologies/partner-sites.

2.2.1 Data from analysis tools

We use browser cookies and other tracking technologies to improve the performance of the Agora Community and to personalize your experience on the Website. Cookies are small files stored on your storage space by the server on which the Website is hosted or by third-party servers that enable the Website to recognize your device when you visit the Website and to personalize the content of the Website. Some cookies are automatically deleted when you close your browser, while others are stored indefinitely. You can control the storage of browser cookies from your browser. Some browser cookies are provided by our suppliers, and our suppliers may be able to combine some of the data collected through cookies with other data they hold about you.

3. How do we store your data?

We retain collected personal data until you request that we destroy it or until our business no longer requires us to maintain it. We do not, however, commit to keep personal data for a specific period of time.

Personal data is stored electronically in the United States by our service providers on encrypted databases.

Our service providers process some data through facilities that may be located in other jurisdictions.

We keep personal data as stated below:

Type of data

Conservation and deletion

Analytics data collected through the Website

We do not keep individualized analytics data. To the extent that individualized data about Website visitors is collected, it is immediately aggregated into anonymous analytics data.

Agora Community Profile

We keep data about Agora Community members until they request their profile be removed.

4. How is your data protected?

Your personal data is hosted on servers operated by our service providers and is protected by security measures proportionate to the sensitivity of the data against unauthorized access. Your payment card information is subject to security measures that comply with the standards established by payment card networks.

Our employees and suppliers are informed of the confidential nature of personal data collected through the Agora Community. They are made aware of the appropriate security measures to prevent unauthorized access to personal data. We control access to your personal data through a role and permission management system.

5. Who has access to your data?

We only share your personal data in the manner described in this policy and when we have obtained your consent. Your personal data may be disclosed to the categories of persons depicted below for the following purposes.

5.1. Employees

Personal data is accessible to our officers and employees who must have access to it in order to use the same as outlined in this policy.

5.2. Members of the Agora Community

When you share content on the Agora Community, your profile information will be visible to other members of the Agora Community and the public accessing the Agora Community website.

5.3. Service Providers

We share personal data with service providers that allow us to provide our services more efficiently. We obtain confidentiality undertakings from these service providers with respect to the personal data provided to them. Our suppliers include the businesses listed below:

Supplier

Details

Useful links

Google, LLC

We use the services of Google Analytics on the Agora Community. We use Google's services in order to analyze usage of the Agora Community and the Website and to personalize our advertising campaigns according to Website traffic. Google Analytics obtains information about the behavior of visitors to the Website and users of the Agora Community, including through 'cookies', which allow Google to collect information about certain events such as the pages you visit, the length of a session or, the products you view. The data processed by Google Analytics through the Website allows us to personalize advertising campaigns on the Google advertising network according to these behaviors.

Google Privacy Policy :
https://policies.google.com/privacy?hl=fr
Google's use of data from third-party sites :
www.google.com/policies/privacy/partners/
Deactivation tool:
https://tools.google.com/dlpage/gaoptout

Hosting Providers

Our data is hosted by one or several hosting provider(s) following industry standard procedures and security measures.

Payment Providers

We use third-party providers to process payments and payment card information. We ensure that such providers have all the required qualifications and certifications to process financial information.

Stripe Privacy Policy: https://stripe.com/en-ca/privacy
Google's use of data from third-party sites :
https://www.paypal.com/us/legalhub /privacy-full

Hyvor Talk

A commenting platform.

Mailgun

Mailgun is an email automation service used to send, receive, and track emails for transactional and communications.

SyncSketch

Review platform (only if ordering a review)

5.4. Sharing Content on Social Media

Our service allows you to share content on various social platforms, including Facebook, Twitter, Tumblr, Email, Pinterest, and LinkedIn. When you share content, you may be disclosing information to these platforms, and their respective privacy policies will govern it.

5.5. Legal Obligations

We may also disclose personal data to third parties if expressly permitted or required by law or if we are compelled to do so by a competent authority. We may disclose personal data in connection with legal proceedings if necessary to protect our rights or those of our users.

5.6. Transfer of Business

In the event that the sale or restructuring of all or part of our business is contemplated, we may disclose personal data to the persons or organizations involved before and after the transaction, whether or not the transaction actually takes place. In such a case, these persons or organizations commit to us to maintain the confidentiality of personal data so disclosed and to use the same exclusively for the purpose of assessing the transaction and in accordance with this policy.

6. What are your rights regarding your personal data?

6.1. Access your Data

If you would like access to the personal data we hold about you, or if you would like us to amend any of the personal data we hold about you that is incorrect, you may also send us a written request to the following address: privacy@agora.studio.

Upon written request, we will provide you with additional information about the processing of your personal data as required by applicable law, including the categories of persons who have access to your information and the length of time we retain it to the extent that such information is not already set out in this Policy.

We will respond to your request promptly (within 30 days of receipt).

6.2. Withdrawal of Consent

Settings and preferences within the Agora Community may allow you to withdraw or modify your consent to the collection, processing, and disclosure of your personal data to a certain extent.

If you wish to withdraw your consent to the processing of your personal data beyond what is permitted by the Agora Community, please notify us by writing to us at privacy@agora.studio. Using the Website or the Agora Community entails some processing of your personal data. The only way to stop all processing of your personal data is to stop using the Website and the Agora Community.

6.3. Objection

In certain circumstances, you have the right to object to the processing of your personal data that we carry out for our legitimate interests. Your rights in this respect depend, among other things, on your place of residence. To object to the processing of your personal data, you can write to us at privacy@agora.studio.

6.4. Deletion

Under certain circumstances, you may request the deletion of the personal information we hold about you when its collection was unauthorized or when the purposes for which it was collected have been fulfilled. To make such a request, please write to us at privacy@agora.studio. We will respond to your request as soon as possible (but no later than 30 days after receipt).

If you continue to use the Website or the Service, we will collect certain information about you again.

6.5. Complaints

If you reside in the European Union, you have the right to file a complaint regarding the processing of your personal data with a supervisory authority responsible for the protection of privacy. This authority varies depending on your country of residence.

Our business is governed by the laws and regulations applicable in Quebec and Canada. It is subject to the jurisdiction of privacy protection authorities in Quebec and Canada. Any complaint or claim based on this policy or on our processing of your personal data should be addressed to the authorities in the province of Quebec or in Canada.

6.6. Identity validation

We may verify the identity of individuals asking to exercise their rights concerning their personal data. Any information collected to perform this verification will not be used for any other purpose.

7. Modifications

We may amend this policy from time to time to reflect changes in our personal information handling and management practices. If a change is made, the new policy will be available through the Service and on our website (this page).

If we have collected your contact information, we will notify you of any material changes to our privacy policy by e-mail before the new policy takes effect.

8. Responsibilities; Complaints

The contact details of the person responsible for processing personal information under this policy are as follows:

Eve Turpin
privacy@agora.studio

The Privacy Officer is responsible for all matters relating to the collection, use, and disclosure of personal information.
Any complaints regarding the processing of your personal information should be addressed to the Privacy Officer.